Support

How can we help?

The fastest way to get an answer is below. Tell us what's wrong or what you'd like to see using the forms — every report is tracked so nothing gets lost.

1.Start with the quick answers

Help centre

Step-by-step guides for every part of the system — Screeners, screenings, CRM, Brains Trust and more.

Browse the guides →

Ask the help chat

Once you're signed in, the chat bubble in the corner knows which page you're on and can walk you through it.

Sign in to use the chat →

2.Tell us directly — we track every report

These forms go straight into our tracker, so your report is logged, prioritised and you'll hear back. Pick the one that fits.

Something isn't working

Report a problem — logged in our bug tracker.

Suggest a feature

Ideas go onto our roadmap for review.

3.Still stuck? Email us

hello@impactdistribution.io

If the forms above don't cover it — billing questions, partnerships, press or anything urgent — email us and a real person will reply. For product problems and ideas, please use the forms first so we can track them properly.